Store Info & FAQ

Delivery

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When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location but can be estimated as follows:

•   USA: 3–4 business days

•   Europe: 6–8 business days

•   Australia: 2–14 business days

•   Japan: 4–8 business days

•  International: 10–20 business days

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Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

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Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. Your local customs office assesses that fee, which is not in our control. Customs policies vary widely for every country, so please check with your local customs office to see if they apply duties and taxes to your purchases.

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My order should be here now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

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      ●  Check your shipping confirmation email for any mistakes in the delivery address

      ●  Ask your local post office if they have your package

      ●  Check with your neighbors in case the courier left the package with them.

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If the shipping address was correct, and the package wasn't left at the post office or your neighbor’s, get in touch with us at support@seanseymourmusic.com with your order number.

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If you did find a mistake in your delivery address, we could send you a replacement order, but shipping will be at your own cost.

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Orders

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How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

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How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please email support@seanseymourmusic.com.

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I received a wrong/damaged product; what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@seanseymourmusic.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns

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What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please get in touch with us at  support@seanseymourmusic.com

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Do you offer refunds?

Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please contact us at  support@seanseymourmusic.com with photos of wrong/damaged items, and we’ll sort that out for you.

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Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If unsure which size would fit better, check out our sizing charts in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at: support@seanseymourmusic.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!

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Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after receiving the product. All claims must be submitted for packages lost in transit no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.